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Practice Name

Placerville Veterinary Clinic

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Primary Location
6610 Mother Lode Dr.
Placerville, CA 95667
Phone: (530) 622-3943
Fax: (530) 622-2192

Office Hours

DayMorningAfternoon
Monday8 - 122 - 6
Tuesday8 - 122 - 6
Wednesday8 - 122 - 6
Thursday8 - 122 - 6
Friday8 - 122 - 6
Saturday8 - 1Closed
SundayClosedClosed
Main Content

Communication

posted: by: Dr. Parsons

Communication, that's the key to being a good veterinarian, and I was going to be the best communicating vet. there was. Yes sir, I would take all the time needed to explain everything to each client, I would be the "Dr. Kildare" of veterinary medicine. These were my thoughts as I began my career in veterinary medicine as a young intern at Colorado State University.

The day was simple enough; a few vaccinations, a black cat with a chin abscess from cat fighting, and another black Tomcat with a blocked urethra. There would be plenty of time for coffee and an in-depth discussion of veterinary ethics with some students under my  experienced instruction, a whole 3 months now since I graduated. The vaccinations were easy; there were no biters. The abscess was simple, a little anesthetic, lanced the abscess, placed a drain, and ready to go home with antibiotics. It was the blocked Tom cat that would be a problem.

This black cat had not been able to urinate for 2 days now. He had developed sandy grit in his urine, a common problem seen in cats. The grit was so thick it plugged up the urethral opening out the penis. With a little sedation, fluid therapy and catheterization the Kitty would be fine. Only I was not able to pass a catheter, the blockage was impassable. I only had one option to save Blackies life, a perineal urethrostomy, an involved surgery requiring amputation of the penis. Time to talk to the owner, time for good communication!

"Well Mr. Smith, Blackie has a need for a serious surgery," I began.

Mr. Smith gave me all his attention in that small exam room. I went on to explain in depth Blackies problem, I described the entire procedure blow by blow. I knew I was doing a good job because Mr. Smith was nodding to everything I said, and as I explained the penis amputation he grimaced and crossed his legs, yes-sir-eee, I was communicating! I was doing such a good job, he had no questions, just a little hint of confusion on his face, understandable with such a complicated discussion of surgical technique.

I finished, " And unfortunately this will be an expensive procedure. Mr. Smith, do I have your permission?"

"Of course,” he answered, "Blackie is part of the family."

We said our good-byes, and as he walked out of the room I complimented myself on a job well done.

As Mr. Smith passed a student in the hall the student offered a smile and said, "Hi, Mr. Smith, Blackies doing fine and almost ready to go home."

Mr. Smith a looking a little bewildered continued to walk to his car. Upset with this confused inexperienced student I confronted him. "What are you doing telling Mr. Smith his cat is OK? Blackies problem is serious and not to be treated so lightly."

Timidly the student answered, "I'm sorry I didn't realize an abscess was so serious."

"An abscess?" I questioned.

Suddenly I realized I had been talking about the wrong pet. Mr. Smith belonged to Blackie the abscess, not Blackie the blocked tom cat. I quickly ran to the parking lot to catch Mr. Smith just backing out.

" Mr. Smith Wait!" I shouted. "There has been a mistake!" I went on to explain the mix-up and inquired, "Why didn't you say anything?"

He responded sheepishly, "Well I thought it was peculiar your messing around with my cats ding-dong when it was his neck that was hurt, but after all you're the Doctor."

As Blackie the cat with a healing abscess and intact “ding-dong” drove off with Mr. Smith, I realized the trust that people were willing to give there veterinarians and I swore never to betray it. And as this young "Dr. Kildare" walked back to the clinic I pondered the lesson learned: "It takes two to communicate!"

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Services We strive to provide complete care for our patients. Learn more about all the services we provide. Make An Appointment We will do our best to accommodate your busy schedule. Schedule an appointment today! Online Forms Our patient forms are available online so they can be completed in the convenience of your own home or office.

Testimonial

Had a WONDERFUL Experience today! I had to quickly bring my Lil Taz in for a quick visit...and it was a real pleasure meeting all you LOVELY LADIES!...The facility was nice and clean..and everyone was just GREAT...and took care of my Tazzy in a jiffy!..THANKS BUNCHES!

- Jennifer Kanady, 3/8/2013

Business Hours

DayMorningAfternoon
Monday8 - 122 - 6
Tuesday8 - 122 - 6
Wednesday8 - 122 - 6
Thursday8 - 122 - 6
Friday8 - 122 - 6
Saturday8 - 1Closed
SundayClosedClosed

After Hours Emergencies

 VCA Emergency Hospital  916-476-8811
 Loomis Basin  Hospital  916-652-5816

Meet the Team

Meet The Team Heather joined us after she graduated from UC Davis, School of Veterinary Medicine in 2005, and became a partner in the practice in 2010, and full owner in 2014. She has a special interest in cats, but becoming more of a dog lover every day. Heather has a cat Annie, and a German Shepherd Dog named Kaiser. She also works closely with the Diamond Springs Humane Society caring for all the cats for adoption. Becoming a Veterinarian was Heather's childhood dream, and she is thrilled to have found a career she feels so passionate about. In her free time she enjoys running, yoga, mountain biking and skiing. Read More

Contact

6610 Mother Lode Dr.
Placerville, CA 95667
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  • Phone: (530) 622-3943
  • Fax: (530) 622-2192
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